1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Phone number
- Email address
- Delivery address and location
- Order details and preferences
- Recipient name and contact information when provided
- Special delivery instructions or notes
- Information you voluntarily provide when contacting us
When you make a payment, payment information may be processed by our payment service providers. We do not intend to store your complete bank card or payment credentials on our own servers.
2. How We Use Your Information
We use your information to:
- Process and fulfill flower orders
- Arrange deliveries
- Contact you regarding your order
- Confirm payments and transactions
- Respond to customer inquiries and requests
- Improve our website, products, and services
- Prevent fraud, abuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
- Send promotional communications when you have chosen to receive them
We only use personal information for legitimate business purposes related to providing and improving our services.
3. Delivery Information
To successfully deliver an order, we may need to provide relevant delivery information to our delivery personnel or delivery partners.
This may include:
- Recipient name
- Recipient phone number
- Delivery address or location
- Delivery instructions
- Information necessary to identify and complete the order
Delivery information is used only for purposes related to completing the requested delivery.
4. Payments
Payments may be handled through third-party payment providers.
When you make a payment through a third-party payment service, your payment information may be subject to that provider’s own privacy policy and security practices.
La Fleur does not intentionally store complete payment card numbers or payment authentication credentials.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand how visitors use our website
- Improve website performance and user experience
- Support relevant analytics and marketing activities, where applicable
You may be able to control or disable cookies through your browser settings. Some website functionality may not work correctly if certain cookies are disabled.
6. Information Sharing
We do not sell or rent your personal information.
We may share necessary information with trusted third parties when required to provide our services, including:
- Payment service providers
- Delivery personnel or delivery partners
- Website hosting and infrastructure providers
- Analytics or technical service providers
- Customer communication providers
- Government authorities or other parties when required by law
We only provide information that is reasonably necessary for the relevant service or legal requirement.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service can guarantee complete security. You should avoid sending highly sensitive information through unsecured communication channels.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete and maintain records of transactions
- Provide customer support
- Meet accounting, legal, and regulatory obligations
- Resolve disputes
- Prevent fraud and misuse
- Maintain legitimate business records
When information is no longer required, we may securely delete or anonymize it.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent for certain communications
- Ask questions about how your information is used
To make a privacy-related request, please contact us using the contact information provided on our website.
10. Marketing Communications
If you choose to receive promotional communications from La Fleur, we may send information about:
- New flower collections
- Promotions and special offers
- Seasonal products
- Events and announcements
You may unsubscribe from promotional communications at any time.
Transactional messages related to an order, such as delivery updates or order confirmations, may still be sent when necessary to provide the service you requested.
11. Children’s Privacy
Our website is intended for general audiences and is not specifically directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
La Fleur is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact La Fleur through the contact information provided on lafleur.mn.
La FleurWebsite: lafleur.mn