1. About Our Services
La Fleur provides flowers, bouquets, gifts, and related products through our website and delivery service.
We reserve the right to:
- Update or change our products and services
- Modify product availability
- Change prices when necessary
- Correct errors in product descriptions, prices, or availability
- Refuse or cancel an order where there is a legitimate reason to do so
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
2. Product Images and Appearance
Flowers are natural products and may vary slightly from the images shown on our website.
Actual flowers may differ in:
- Color
- Size
- Shape
- Blooming stage
- Arrangement
- Availability
We aim to maintain the overall style, quality, color palette, and value of each arrangement.
When a particular flower or material is unavailable, La Fleur may replace it with a similar flower or material of comparable quality and value.
3. Prices
All product prices displayed on lafleur.mn are shown in Mongolian Tugrik (MNT), unless otherwise stated.
Prices may change without prior notice.
The price applicable to an order is the price displayed at the time the order is placed.
Additional delivery fees or other applicable charges will be displayed or communicated before the order is completed.
4. Orders
When you place an order through our website, you are responsible for providing accurate information.
This may include:
- Your name
- Phone number
- Delivery address
- Recipient name
- Recipient phone number
- Delivery date
- Delivery instructions
- Payment information
An order is considered accepted once La Fleur confirms the order.
We may contact you to confirm or clarify information before processing your order.
5. Order Confirmation
After placing an order, you may receive an order confirmation through the contact information you provided.
If you do not receive confirmation or believe there is an issue with your order, please contact La Fleur as soon as possible.
La Fleur may cancel an order if:
- The requested product is unavailable
- Payment cannot be confirmed
- Delivery information is incomplete or inaccurate
- We are unable to fulfill the requested delivery
- There is a suspected fraudulent or unauthorized transaction
- An obvious pricing or technical error has occurred
If an order is cancelled by La Fleur after payment has been received, we will make reasonable arrangements for an applicable refund.
6. Payment
Payment must be completed using the payment methods made available through our website.
Third-party payment providers may process payments on our behalf.
La Fleur does not intentionally store complete payment card information.
An order may not be processed until the required payment has been successfully confirmed.
7. Delivery
We will make reasonable efforts to deliver orders on the requested delivery date and within the agreed delivery timeframe.
Delivery times may be affected by:
- Traffic
- Weather
- Road conditions
- Recipient availability
- Incorrect delivery information
- Special events or holidays
- Other circumstances outside our reasonable control
For successful delivery, customers are responsible for providing accurate delivery information.
8. Recipient Availability
The customer is responsible for ensuring that the recipient can receive the order.
If the recipient is unavailable, our delivery personnel may attempt to contact the recipient or customer using the provided contact information.
Additional delivery arrangements may be required if the recipient cannot receive the order.
If an order cannot be delivered because incorrect information was provided or the recipient is unavailable, additional delivery charges may apply where applicable.
9. Surprise and Gift Deliveries
If you are sending flowers as a gift or surprise, you are responsible for providing sufficient and accurate recipient information.
La Fleur will use the information provided to complete the requested delivery.
We may contact the customer if additional information is required to safely and successfully complete the delivery.
10. Flower Substitutions
Because flowers are seasonal and availability can change quickly, a particular flower, color, or decorative element may occasionally be unavailable.
In such cases, La Fleur may substitute the unavailable item with a comparable alternative.
We will aim to maintain:
- The overall design
- The intended style
- The approximate size
- The overall color direction
- Comparable quality and value
Where a significant change is necessary, we may contact the customer before completing the order when reasonably possible.
11. Cancellations
If you need to cancel an order, please contact La Fleur as soon as possible.
Cancellation requests may not be accepted once an order has entered preparation, arrangement, or delivery.
Because flowers are perishable products and many arrangements are prepared specifically for individual orders, cancellation and refund availability may depend on the stage of preparation.
Any applicable refund will be handled according to the circumstances of the cancellation and applicable law.
12. Refunds and Order Issues
If you receive an order that has a significant issue, please contact La Fleur as soon as reasonably possible.
Depending on the circumstances, we may offer:
- A replacement
- A partial refund
- A full refund
- Another appropriate resolution
When reporting an issue, we may request photographs or other information to help us evaluate the order.
Natural variations in flowers, including minor differences in color, shape, size, and bloom stage, are not necessarily considered defects.
13. Damaged or Incorrect Orders
If your order arrives significantly damaged, is substantially different from what was ordered, or is delivered incorrectly, please contact us promptly.
We will review the situation and work with you toward a reasonable resolution.
Where appropriate, photographic evidence may be requested.
14. Website Usage
You agree to use lafleur.mn only for lawful purposes.
You must not:
- Use the website for fraudulent activities
- Attempt to gain unauthorized access to our systems
- Interfere with website functionality
- Introduce malicious software or harmful code
- Copy or misuse website content
- Use automated systems to excessively access or scrape the website
- Impersonate another person or provide misleading information
We reserve the right to restrict or terminate access where misuse or unauthorized activity is identified.
15. Intellectual Property
All content on lafleur.mn, including but not limited to:
- Logos
- Brand elements
- Product photography
- Images
- Text
- Graphics
- Website design
- Layouts
- Software and other materials
is owned by or licensed to La Fleur unless otherwise stated.
You may not reproduce, distribute, modify, sell, or commercially use La Fleur’s content without prior written permission.
16. Third-Party Services
Our website may use third-party services for purposes such as:
- Payments
- Delivery
- Analytics
- Hosting
- Communications
- Maps or location services
These services may have their own terms and policies.
La Fleur is not responsible for the independent policies or practices of third-party providers.
17. Promotions and Discounts
From time to time, La Fleur may offer promotional campaigns, discounts or special offers.
Unless otherwise stated:
- Promotions may have specific expiration dates
- Promotions may not be combined
- Promotional offers may be limited to certain products
- La Fleur reserves the right to correct or withdraw an offer in cases of obvious error or misuse
Specific promotional terms may apply to individual campaigns.
18. Limitation of Liability
La Fleur will make reasonable efforts to provide accurate product information and reliable services.
However, we are not responsible for delays, failures, or circumstances caused by events beyond our reasonable control, including severe weather, traffic disruptions, infrastructure failures, third-party service interruptions, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
19. Privacy
Your use of our website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
20. Changes to These Terms
La Fleur may update these Terms & Conditions from time to time.
When changes are made, the updated version will be published on this page and the “Last updated” date will be changed.
Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
21. Applicable Law
These Terms & Conditions are intended to be interpreted in accordance with the applicable laws and regulations of Mongolia.
Any disputes relating to our services or these Terms & Conditions will be handled in accordance with applicable Mongolian law.
22. Contact Us
If you have questions about these Terms & Conditions, your order, delivery, cancellation, or any other matter relating to our services, please contact La Fleur through the contact information provided on our website.
La FleurWebsite: lafleur.mn